Managing Your Subscription
How to upgrade, downgrade, cancel, and manage billing for your Cassian account.
All billing management happens in the Billing section of Settings.
If you subscribed through the Shopify App Store, your plan is billed by Shopify. Manage or change it from the Cassian app's plan picker in your Shopify Admin — the steps below apply to direct-billed accounts only.
Upgrading your plan
Go to the Billing section of Settings
Click Upgrade next to your desired plan
Complete the checkout flow
New features are available immediately after payment
You're charged a prorated amount for the remainder of your current billing period — you don't pay twice for the days already covered.
Downgrading your plan
Go to the Billing section of Settings and click Manage subscription
Select a lower tier
Confirm the change
The downgrade takes effect at the end of your current billing period. You keep all current features until then — there's no immediate loss of access.
Cancelling
Go to the Billing section of Settings and click Manage subscription
Click Cancel subscription
Confirm cancellation
Your account stays active until the end of the paid period. After that, it reverts to the Inspector (free) tier. Your sites, scan history, and settings are all retained — nothing is deleted.
Cancelling moves you to Inspector (free), not to account closure. If you want to delete your account entirely, use the Account section of Settings.
Updating your payment method and viewing invoices
In the Billing section of Settings, click Manage subscription to open the billing portal. The billing portal lets you manage your subscription, payment methods, and invoices.
What happens to your data if you cancel
Your account, sites, and scan history are retained on the Inspector (free) tier. Nothing is deleted when you cancel. If you re-subscribe later, everything is exactly as you left it.
Frequently asked questions
Can I pause my subscription?
Not currently. You can cancel and rejoin — your data will still be there when you return.
Do you offer refunds?
We don't offer refunds for partial months. If you believe you've been charged incorrectly, contact us at getcassian.com/contact and we'll sort it out.
I was charged but my plan didn't change — what should I do?
Contact us at getcassian.com/contact with your account email and a description of what happened. We'll investigate and resolve it.
Can I have multiple billing accounts?
Each organisation has one billing account. If you're managing multiple clients, the Agency plan handles this with per-site billing under a single account.
What happens if my payment fails?
You'll receive an email notification, and Stripe retries the charge automatically. While the payment remains overdue, you can't run on-demand scans or add new sites — scheduled scans and alerts continue as normal. If the subscription is eventually cancelled, your account moves to the free Inspector plan. Resolve the payment issue via the billing portal (click Manage subscription in the Billing section of Settings) to restore full access.
My plan shows the wrong tier — how do I fix this?
Refresh the page. If it still looks wrong, contact us with your account email and we'll check the billing record.